Exceeding National Quality Scores

As we continue to increase awareness and change the conversation about mental health and addiction issues, we remain committed to our top priority — taking care of people. This includes a relentless focus on treating individuals with respect, operating with integrity and providing superior quality care.

At UHS, employees from all levels of the organization constantly strive to improve our services. In support of these efforts, progress is continually measured against our goals. Unlike most providers that focus only on patient satisfaction, we quantify our clinical care by using both clinician ratings and patient self-report tools. This added measure allows UHS to benchmark, improve and report on the high-quality care provided.

Clinical and Quality Outcomes

All UHS Behavioral Health hospitals participate in CMS’ Inpatient Psychiatric Facility Quality Reporting Program (IPFQR), a program used by approximately 1,600 U.S. behavioral health hospitals to measure a broad set of evidence-based clinical practices linked to positive patient outcomes. UHS Behavioral Health hospitals’ aggregated results regularly outperform industry benchmarks across key quality measures.

IPFQR Rate Comparisons

Quote: It is encouraging to demonstrate that UHS aggregate scores are consistently higher than CMS averages across virtually all metrics. While these measures are important, I’m particularly pleased to see how well we continually perform in regard to transitioning patients efficiently.

Mark Friedlander, MD, MBA

Chief Medical Officer, UHS Behavioral Health Division

In addition to routinely exceeding the national average in IPFQR scores, UHS Behavioral Health facilities also received the following laudable distinctions in 2020:

  • Arrowhead Behavioral Health (Ohio), Calvary Healing Center (Ariz.), La Amistad (Fla.), Schick Shadel Hospital (Wash.), Summit Oaks Hospital (N.J.), University Behavioral Center (Fla.) and Wekiva Springs (Fla.) earned Blue Cross Blue Shield’s Blue Distinction® Center for Substance Use Treatment and Recovery. Note: No facilities (UHS and non-UHS) earned Center + designation.
  • Summit Oaks Hospital was also designated an Aetna Institute of Quality® for Behavioral Health – Substance Abuse. Facilities earn this recognition for exemplifying: excellence in care, commitment to continuous improvement, meeting certain standards of quality and cost efficiency.
  • Cygnet Meadows Mews gained Approved Provider accreditation with Headway, the Brain Injury Association for 2020-2022.
  • Pride Institute earned a place on Newsweek’s inaugural list of Best Addiction Treatment Centers 2020. The ranking by Newsweek and Statista Inc. lists the best facilities in the 20 states with the most number of facilities according to Substance Abuse and Mental Health Services Administration.

Patient Experience and Satisfaction Scores

UHS uses comprehensive evidence-based clinical outcome assessment metrics to benchmark our performance in efforts to continuously enhance our patients’ experience and satisfaction. Sharing these results with patients and families weighing treatment options, as well as payers contemplating coverage decisions, validates the high quality of our services.

2020 Clinical Outcomes

Patient improvement data was collected from patients, informants and/or clinicians at the time of admission and upon discharge through various assessment tools. Assessments used are targeted to treatment populations (i.e., child inpatient, adolescent RTC, adult inpatient, etc.). When evaluating results UHS measures statistically meaningful improvement, or that change which can be attributable to treatment.

  • In 2020, 168 UHS Behavioral Health facilities with 867 distinct programs captured clinical outcome measures for approximately 257,650 patients.
  • UHS can demonstrate that approximately 77 percent of our patients exhibit statistically meaningful improvement on patient self-report rating scales.

Below are highlights of UHS Behavioral Health patients’ 2020 results from several tools which assess problem behaviors based on patient responses. The results indicate the vast majority of these patients showed improvement. Patients identified as having ‘No Effect’ may have experienced positive change, which may indicate that they feel better and have high satisfaction, however their change did not meet a statistical threshold.

UHS BH Percent of Patients with Meaningful Improvement

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Quote: UHS has been expanding its collection of clinical outcomes – from both clinician ratings and patient self-report tools. Being able to quantify feelings of improvement is essential for benchmarking and for ensuring high-quality care across all our facilities.

Mark Friedlander, MD, MBA

Chief Medical Officer, UHS Behavioral Health Division

2020 Patient Satisfaction Scores

  • As in previous years, UHS’ Behavioral Health facilities received high patient satisfaction ratings in 2020. Based on more than 330,000 anonymous patient satisfaction surveys, UHS Behavioral Health patients rated their overall satisfaction a 4.5 on a scale of 1 (strongly disagree) to 5 (strongly agree). Research suggests that higher patient satisfaction is associated with improved treatment outcomes.

UHS BH Patient Satisfaction Grand MeanIn 2020, results of our patient satisfaction surveys reveal a high level of satisfaction with their treatment.

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  • In 2020, 90 percent of patients surveyed indicated that they were satisfied with their treatment and 91 percent of patients surveyed reported that they felt better after care.
  • Our education programs enable youth to continue schooling at our facility while receiving treatment. UHS provides personalized learning plans that meet each patient where they are upon admission and prepares them for a seamless transition back to their traditional school environment. Of the approximately 1,260 parents or guardians of youth receiving treatment surveyed, 87 percent agree that staff truly cares about their child. Similarly, 85 percent report being satisfied with the facility’s education programs.

Quote: Academic achievement is a key component of the behavioral health treatment for the students in our care. We take their success in the classroom very seriously. Feedback from students as well as their parents or guardians allows us to learn from their experiences, and if necessary, make adjustments to improve our performance.

Mark Friedlander, MD, MBA

Chief Medical Officer, UHS Behavioral Health Division

For a complete view of UHS Behavioral Health facilities’ clinical outcome measures and patient survey results, please read the Our Impact in 2020 by the Numbers report.

Learn more about Quality at UHS →