Universal Health Services - Mission Statement

Mission Statement

To provide superior quality healthcare services that: PATIENTS recommend to family and friends, PHYSICIANS prefer for their patients, PURCHASERS select for their clients, EMPLOYEES are proud of, and INVESTORS seek for long-term returns.

Statement of Principles

SERVICE EXCELLENCE

Provide timely, professional, effective and efficient service to all customers.

CONTINUOUS IMPROVEMENT IN MEASURABLE WAYS

Identify key needs and assess how well we meet those needs.
Continuously improve services and measure progress.

EMPLOYEE DEVELOPMENT

Hire talented and driven people.
Increase skills through training and experience.
Provide opportunities for growth within UHS.

ETHICAL AND FAIR TREATMENT OF ALL

We are committed to fairness and trust with our patients, the physicians, purchasers of our services, and employees.
We conduct our business according to the highest ethical standards.

TEAMWORK

Work together to provide ever-improving customer service.
Our team approach supersedes traditional departmental organization and creates a true customer focus.
People at all levels of the organization participate in decision-making and process improvement.

COMPASSION

Never lose sight of the fact that we provide care and comfort to people in need.
Patients and families who rely upon us receive respectful and dignified treatment at all times.

INNOVATION IN SERVICE DELIVERY

Invest in the development of new and better ways of delivering our services.

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including UHS of Delaware, Inc.