In their May 29, 2017 issue, Modern Healthcare Custom Media reports UHS and its Behavioral Health Division as “The Leader in Total Patient Care.”
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As the largest facility-based behavioral health provider in the country, Universal Health Services, Inc. (UHS) serves more than 460,000 individuals each year. We recognize our responsibility to these individuals and their families and treat our patients with dignity and respect in a supportive, therapeutic environment.
Since 1983, when we entered the behavioral health industry, the number of individuals we treat has grown significantly and our presence has expanded.
With more than 315 facilities in 37 states, Washington, DC, Puerto Rico, the U.S. Virgin Islands and the United Kingdom, we take our leadership role seriously and continue to stress the importance of addressing mental health as part of overall health.
With our clinical resources and geographic reach, we are developing strategic partnerships with other healthcare systems that focus on reducing unnecessary emergency department use, lowering readmissions, improving access to care and increase patient satisfaction.
We understand the importance of quality as it relates to patient care and experience. In 2015, UHS outperformed the industry in several quality metrics. Compared to the industry, our facilities score more favorably on The Joint Commission surveys and many were recognized as Top Performers on Key Quality Measures®. One hundred percent of our facilities are performing specific patient outcomes measurements as an additional method to determine effectiveness of our treatment programs.
At the end of 2014, we expanded our reach to patients in the United Kingdom by acquiring Cygnet Health Care’s 17 facilities. Cygnet is a leading mental health provider in the U.K., providing services for children and adults, including treatment for eating disorders and autism. In 2015, we added four additional facilities to Cygnet with the purchase of Alpha Hospitals Holdings in the U.K. In 2016, the Behavioral Health Division expanded its footprint in the U.K. by acquiring the adult services division of Cambian Group, a behavioral health provider.
Vice President, Robert Wood Johnson University Hospital Hamilton in New Jersey
“We value our partnership because we are able to more fully meet the needs of our patients and the people we serve.”
Watch Joyce’s video >
Comprehensive Services for Children, Adolescents, Adults and Older Adults
Our behavioral health facilities deliver a comprehensive range of services to children, adolescents, adults and older adults. We offer programs in a variety of settings to help meet the needs and circumstances of our patients, including inpatient, partial hospitalization, outpatient and residential treatment programs.
Treatment focuses on helping individuals overcome behavioral health conditions including depression, anxiety, psychotic diagnoses, bipolar disorder, post-traumatic stress and substance use. We also have specialty programs that meet the unique needs of patients with neurological, autism spectrum and eating disorders.
As a leader, we are committed to changing the conversation around mental health and substance use. We advocate for these issues at the national, state and local levels. As a national partner with the National Action Alliance for Suicide Prevention, we are working to advance the National Strategy for Suicide Prevention with the goal of transforming how health care facilities integrate suicide prevention into their policies and practices. On a local level, we are using evidence based resources to educate our communities on the critical issue of suicide prevention.
In response to the unmet need for treatment of substance use disorders in the United States, the Behavioral Health Division acquired Foundations Recovery Network, a premier provider of addiction treatment services. It operates residential treatment facilities and outpatient centers throughout the United States and is an innovator in the treatment of substance use disorders and co-occurring mental health conditions.
Supporting Our Military Service Members
As a nation, we owe a debt to the military who sacrifices so much to keep us safe, often at a cost physically and mentally. To support our military personnel and their families we have spent the last several years expanding the locations and resources dedicated for military-specific behavioral health services. We continue to educate staff on military culture and sensitivities at all of our Patriot Support locations to improve on consistent treatment and outcomes. We provide support for all military branches including: Army, Navy, Marines, Air Force, Coast Guard, Reserves, and National Guard.
Twelve UHS behavioral health facilities have received designations within the company as Centers of Excellence under the Patriot Support Program, an effort to collaborate with the military on the continuing behavioral health needs of active duty personnel. Each of these facilities operates a dedicated unit for military personnel, with an emphasis on maintaining close communication with military base commanders; with the goal being to return service members to duty with honor or to return them to civilian life, whatever is deemed appropriate by Command.
The Patriot Support Program represents one facet of a multi-pronged approach to serve the needs of members of the military, veterans, and their families. In addition to our 12 Centers of Excellence, 12 other facilities have received the designation of Support Service Centers under Patriot Support. These facilities meet the same high standards we’ve set for our Centers of Excellence but do not have a dedicated unit on campus. In total, the Patriot Support Program is comprised of 24 facilities providing quality, specialized care to our active duty service members and veterans.
The Patriot Support Program of UHS supports dedicated Military Centers of Excellence, Specialized Military Service Centers and more than 100 other TRICARE®-certified facilities, including TRICARE-certified Residential Treatment Centers for children and adolescents.
Learn more about Patriot Support Programs of UHS >
In 2015 UHS opened the Chris Kyle Patriots Hospital in Anchorage, Alaska, dedicated in honor of the late U.S. Navy Seal known as the “American Sniper.” Part of the North Star Behavioral Health System, this intensive inpatient treatment program helps military service members and veterans struggling with the effects of combat stress, post-traumatic stress disorder (PTSD), and other post-deployment adjustment related issues.
Learn more about the Chris Kyle Patriots Hospital >
Taya Kyle, wife of Chris Kyle, said at the hospital dedication: “The values of UHS clearly reflect Chris’s dedication to serving veterans and their families.”
Dedication of the Chris Kyle Patriots Hospital in Alaska
Taya Kyle, wife of Chris Kyle at the dedication ceremony
“The values of UHS clearly reflect Chris’ dedication to serving veterans and their families.”
View Taya’s remarks >
New Technology Improves Access to Care
We have also pioneered the use of technology to ensure we are providing our patients with the quality care they need and deserve. We have significantly enhanced our telehealth capabilities to increase access to behavioral health specialists and services.
With more than 115 telehealth projects underway, many of our facilities are utilizing this technology to assess patients, deliver care and provide consultations in different settings. For example, at Hampton Behavioral Health Center in New Jersey, HIPAA-compliant technology allows us to conduct evaluations and assessments at Robert Wood Johnson University Hospital Hamilton’s emergency department.
A Passion for Patient Care
By advocating for change in the way we think about behavioral health and by expanding innovative treatment services, the UHS Behavioral Health Division is helping those living with mental illness and addictive disorders on their recovery journey. We are honored to improve the lives of our patients, their families and our communities.
Choose Where You Want to Be
Our mission is simple: Help patients get better so they can live better lives, while being the provider of choice in all the communities we serve.
Learn more if you are ready to make a career move (PDF) >
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